Privacy Policy
Effective Date: April 20, 2026
Welcome to Zeenat Lab. Your privacy is important to us. This Privacy Policy explains how we handle information when you use our application.
Information We Collect
Our website and mobile application is designed to provide information about our laboratory services, branches, contact details, social media links, and other related information.
We do not require users to create an account, sign in, or provide personal information to use the app.
We do not directly collect, store, or share personal user data such as:
- Name
- Email address
- Phone number
- CNIC
- Address
- Payment information
- Medical reports
- Health records
- Laboratory test history
Automatically Collected Information
Some limited non-personal technical information may be automatically collected by third-party services used for app functionality, security, and performance improvement. This may include:
- Device type
- Operating system version
- App performance logs
- Crash reports
- General usage analytics
- IP address (processed by third-party services only)
This information is used only to improve app stability, security, and user experience.
Third-Party Services
Our app may use trusted third-party services such as:
- Google Play Services
- Firebase (if enabled)
- Google Analytics (if enabled)
These services may process limited technical data according to their own privacy policies.
We encourage users to review the privacy policies of these third-party providers.
Data Retention and Deletion
Our app does not collect, store, or maintain personal user data on our own servers.
Since there is no user registration, account creation, appointment booking, report storage, or personal medical record handling inside the app, there is no personal user data retained by us.
If temporary technical data such as crash logs, analytics, or diagnostic reports are processed by third-party services (such as Google Play Services or Firebase), such information is retained only for as long as necessary for service functionality, app security, and performance monitoring, according to the policies of those service providers.
Because we do not store personal user information, there is no user account or personal data available for deletion from our systems.
If you have any privacy-related concerns, you may contact us using the details below.
External Links
Our app may contain links to:
- Website
- Google Maps
- Phone Dialer
- Email Services
When you click these links, you may be redirected to third-party platforms. We are not responsible for the privacy practices of those external services.
Children’s Privacy
Our application is intended for general informational use and does not knowingly collect personal information from children under the age of 13.
If you believe a child has provided personal information through any external linked service, please contact the respective platform directly.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect improvements in our services or legal requirements.
Any updates will be posted on this page with a revised Effective Date.
We encourage users to review this page periodically.
Contact Us
If you have any questions regarding this Privacy Policy, you may contact us at:
+92 304 111 27 60
Policy Updates
We may update this Privacy Policy from time to time. Any changes will be posted on this page, and we will update the “Last updated” date at the top of this policy. We encourage you to review this Privacy Policy periodically to stay informed about how we are protecting your information.